apkzd Privacy Policy

1. Introduction

1.1 apkzd ("we", "us", "our", "the Platform") is Pakistan's premier online casino and sports betting platform, operating at apkzd.net. We are fully committed to safeguarding the privacy and personal data of every individual who interacts with the apkzd platform, whether as a registered player, a visitor to our website, or a user of our mobile application.

1.2 This Privacy Policy sets out, in clear and accessible terms, what personal data apkzd collects from you, the purposes for which that data is processed, the legal bases we rely upon, how long we retain your data, the circumstances under which we may share it with third parties, and the rights you hold in respect of your personal information.

1.3 apkzd processes personal data in accordance with applicable data protection legislation and the standards expected of a responsible online gaming operator serving players across Karachi, Lahore, Islamabad, Faisalabad, and all of Pakistan.

1.4 If you have any questions or concerns about how apkzd handles your personal data, or if you wish to exercise any of your privacy rights, please contact our Data Support team as described in Section 14 of this policy.

2. Data Controller

2.1 For the purposes of applicable data protection law, apkzd is the data controller in respect of personal data collected through the apkzd platform. As data controller, apkzd determines the purposes and means by which your personal data is processed.

2.2 All data protection queries, subject access requests, and privacy-related complaints should be directed to apkzd via the contact details provided in Section 14 of this policy.

3. Data We Collect

3.1 apkzd collects the following categories of personal data in the course of operating the platform and delivering its services to Pakistani players:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, CNIC number, gender	Account registration, KYC verification, age verification
Contact Data	Email address, Pakistan mobile number, residential address	Account communication, support, verification correspondence
Financial Data	JazzCash/EasyPaisa account details, bank account information, transaction history	Processing PKR deposits and withdrawals, fraud prevention
Account Data	Username, password (hashed), account preferences, bonus history	Account management, personalisation, responsible gaming tools
Gaming Activity Data	Bets placed, games played, session durations, win/loss records	Service delivery, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser, operating system, login timestamps	Security, fraud detection, platform optimisation
Communications Data	Live chat transcripts, support emails, feedback submitted	Customer support, dispute resolution, quality assurance
KYC Documentation	CNIC images (front and back), proof of address, payment method evidence	Identity verification, anti-money laundering compliance

3.2 apkzd does not intentionally collect special categories of sensitive personal data (such as health information, biometric data, or political opinions) unless specifically required to fulfil a legal obligation.

4. How We Collect Your Data

4.1 Directly from You. The majority of personal data apkzd holds is provided directly by you during the account registration process, KYC verification, deposit and withdrawal transactions, communications with our support team, and when you update your account profile or preferences.

4.2 Automatically During Platform Use. When you visit apkzd.net or use the apkzd mobile application, certain technical data is collected automatically. This includes your IP address, device identifiers, browser type, pages visited, session duration, and interaction data. This data is collected through cookies, server logs, and similar tracking technologies as described in Section 8.

4.3 From Third-Party Payment Providers. When you deposit or withdraw funds using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, or USDT TRC20, apkzd receives confirmation data from those payment processors to verify and reconcile transactions. apkzd does not receive your full payment credentials from these providers.

4.4 From Identity Verification Services. apkzd may use third-party KYC and identity verification services to validate CNIC data and confirm player identity. These services operate under strict data processing agreements and may not use your data for any purpose other than the verification service they provide to apkzd.

4.5 From Fraud Prevention and Security Services. apkzd may receive data from third-party fraud detection and security services that help protect the platform from account takeover, bonus abuse, and financial crime.

5. How We Use Your Data

5.1 apkzd uses your personal data for the following purposes:

• Account Registration and Management: To create, maintain, and administer your apkzd account, verify your identity, and ensure you meet the 21+ age requirement;
• Service Delivery: To process deposits and withdrawals in PKR, credit bonuses, settle bets and casino game outcomes, and provide you with access to all apkzd gaming products including cricket betting, slots, and live casino;
• KYC and Regulatory Compliance: To verify your identity in accordance with anti-money laundering obligations, confirm the legitimacy of payment sources, and meet any reporting requirements imposed by applicable law;
• Responsible Gaming: To monitor your gaming activity, apply any deposit limits, session limits, or self-exclusion arrangements you have activated, and to identify patterns of play that may indicate gambling-related harm requiring intervention;
• Customer Support: To respond to your queries, process complaints, investigate disputes, and maintain records of our communications with you;
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account takeover, bonus abuse, and any other conduct that threatens the security or integrity of the apkzd platform;
• Platform Improvement: To analyse aggregated usage data, improve the performance of apkzd.net and the mobile application, and develop new features that enhance your gaming experience;
• Marketing Communications: Where you have provided consent, to send you information about apkzd promotions, bonuses, new game launches, and PSL-related offers. You may withdraw marketing consent at any time by contacting our support team.

6. Legal Basis for Processing

6.1 apkzd processes your personal data only where it has a valid legal basis to do so. The legal bases we rely upon are as follows:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you entered into with apkzd, including operating your account, processing transactions, and delivering gaming services;
• Legal Obligation: Processing required to comply with applicable anti-money laundering laws, age verification obligations, and any other mandatory legal requirements;
• Legitimate Interests: Processing necessary for apkzd's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — provided those interests are not overridden by your rights and freedoms;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Sharing Your Data

7.1 apkzd does not sell or rent your personal data to any third party. However, apkzd may share your personal data with the following categories of recipients in the circumstances described below:

7.2 Payment Processors. apkzd shares necessary transaction data with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT TRC20 wallet providers — solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.

7.3 Identity and KYC Verification Partners. apkzd may share identity documentation with third-party verification services contracted to perform KYC checks on our behalf. These parties are bound by strict data processing agreements and may not use your data for any other purpose.

7.4 Game Software Providers. apkzd's casino and sports betting products are powered by third-party game providers. A player's username and relevant session data may be shared with these providers to facilitate gameplay. Game providers do not receive your full identity or financial data.

7.5 Fraud Prevention and Security Services. apkzd may share technical and account data with fraud detection services for the purpose of protecting the platform and its players from financial crime, account takeover, and exploitation.

7.6 Legal and Regulatory Authorities. apkzd may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a court order, or where apkzd reasonably believes disclosure is necessary to prevent serious harm or criminal activity.

7.7 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of apkzd's business assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.

8. Cookies & Tracking Technologies

8.1 apkzd uses cookies and similar tracking technologies on apkzd.net and in the mobile application to deliver and improve the platform, maintain your login session, and collect analytical data about how players use our services.

8.2 Essential Cookies. These cookies are strictly necessary for apkzd to function. They maintain your login session, remember your account preferences, and enable core security features. The platform cannot operate without them and they cannot be disabled.

8.3 Analytical Cookies. apkzd uses analytical cookies to understand how players navigate the platform — which pages are most visited, where players encounter difficulties, and how performance can be improved. This data is aggregated and does not identify individual players.

8.4 Functional Cookies. These cookies remember choices you make on the platform — such as language preferences or responsible gaming settings — to provide a more personalised experience.

8.5 You may manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of apkzd.net. Essential cookies cannot be opted out of as they are required for the platform to operate.

9. Data Retention

9.1 apkzd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:

• Account and Identity Data: Retained for the duration of your active account relationship with apkzd, and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations;
• KYC Documentation: Retained for the duration of the account relationship and for five (5) years following account closure;
• Gaming Activity Logs: Retained for a minimum of three (3) years for dispute resolution purposes and responsible gaming monitoring;
• Marketing Consent Records: Retained for as long as you remain opted into marketing communications, and for a reasonable period thereafter as evidence of consent;
• Support Communications: Retained for three (3) years following the closure of the relevant support interaction.

9.2 At the end of the applicable retention period, apkzd will securely delete or anonymise your personal data in accordance with its data disposal procedures.

10. Your Privacy Rights

10.1 As an apkzd player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact apkzd's support team using the details in Section 14. apkzd will respond to verified requests within 30 days.

11. Security Measures

11.1 apkzd takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and apkzd servers;
• Encryption of sensitive data at rest, including financial records and KYC documentation;
• Role-based access controls ensuring that only authorised apkzd personnel can access personal data, and only to the extent required for their role;
• Multi-factor authentication requirements for administrative access to apkzd systems;
• Regular security assessments, penetration testing, and vulnerability scanning of the platform;
• Incident response procedures enabling apkzd to detect, contain, and report data security incidents promptly.

11.2 While apkzd takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your apkzd login credentials confidential and for notifying apkzd immediately if you suspect any unauthorised access to your account.

12. Minors & Age Verification

12.1 apkzd is strictly for adults aged 21 years and above. apkzd does not knowingly collect personal data from individuals under the age of 21. All registration attempts are subject to age verification checks as part of the KYC process.

12.2 If apkzd becomes aware that personal data has been collected from an individual under 21, the relevant account will be immediately suspended, the data will be securely deleted (subject to any mandatory legal retention obligations), and any deposits made will be returned to the payment source.

12.3 If you are a parent or guardian and believe that your child has registered on apkzd, please contact us immediately via the details in Section 14 so we can take appropriate action without delay.

13. Changes to This Privacy Policy

13.1 apkzd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The date of the most recent revision is shown at the top of this document.

13.2 Where changes are material — meaning they significantly affect how we process your personal data or the rights available to you — apkzd will notify registered players by email to their registered address and/or by a prominent notice on the platform prior to the changes taking effect.

13.3 We encourage you to review this Privacy Policy periodically to stay informed about how apkzd is protecting your information. Your continued use of the apkzd platform following notification of any update constitutes your acknowledgement of the revised policy.

14. Contact Us

14.1 For any questions, concerns, or requests relating to this Privacy Policy or the way apkzd processes your personal data, please contact us using the details below. Our support team is available 24/7 and will ensure your query is directed to the appropriate person.

14.2 This Privacy Policy was last reviewed and updated on 1 January 2026. If you do not agree with any aspect of this policy, please discontinue use of the apkzd platform and contact us to close your account.